Shipping

Deliverable area

We can ship throughout the U.S. However, Hawaii and Alaska may have an additional charge based on the box size after the order is confirmed.
Also, please understand that extra shipping fee may be charged if you purchase more than one oversized items.

 

Shipping - Package Tracking

If your selected shipping option provides a tracking number for your package, it will be provided via email once your order has been packaged and is ready to be sent.

Please not that once in transit, we are not responsible for delays in domestic and international delivery times. We are also not responsible for packages lost in transit, unless an insured shipping method was selected at checkout.

 

Eco-friendly Shipping

GUNNZO is proud to do our part in being environmentally friendly by reusing packaging materials whenever possible. With this in mind be assured that we take great care in packing each and every order. Thank you for being part of our eco-friendly packing methods.

 

Free Shipping

Orders qualifying for free shipping will see the "Free Shipping" option during checkout. Please select this option to receive free shipping for your order. Usual shipping methods for free shipping are UPS Ground, USPS First Class, and USPS Priority.

*HG or higher grade Plastic Models are not eligible for free shipping

 

In Store Pickup

In-store pickup is available at two locations: GUNNZO Store and GUNNZO HOBBY STATION.

Please make sure to pick up your order at the location you selected at checkout.

Pick-up address [GUNNZO Store]:
3985 Harney St. Suite B
San Diego, CA 92110
*Store hours: 12pm – 7pm (Closed on Tuesdays)

Pick-up address [GUNNZO HOBBY STATION]:
4610 Alvarado Canyon Rd Suite 3
San Diego, CA 92120
*Store hours: 12pm – 6pm

When placing your order, please select “Store Pick-up” as your shipping method. You may pick up your order at any time during store hours once you receive the “Ready for Pickup” notification.

Orders must be picked up within two weeks of receiving the notification. If you are unable to pick up your order within this period, please contact us at info@gunnzo.com.

Please note that orders left uncollected for an extended period without prior notice will be canceled, and a cancellation fee will be applied.

 

Pre-Order shipment

For orders including "Pre-Order items", it is shipped out when all products are ready. You can choose "Separate shipping option" with extra shipping cost if you want to receive instocked items before pre-order items are available. ( The cost depends on box size and weight) 
Please contact info@gunnzo.com if you want to apply the separate shipping option

*Pre-orders can be cancelled at any time before the product arrives at the store.
**Please note that once the product arrives at the store, it cannot be cancelled.